Customer Service Representative
3 days ago
We are seeking a highly adaptable individual to join our team as a Customer Service Representative at Warren Henry Automotive Group. As a key member of our front desk, you will be the first point of contact for customers and visitors, providing a positive experience through friendly and professional interactions.
About the Role:
This is a part-time or full-time position that requires flexibility to work Saturdays, Sundays, and some Fridays. You will be responsible for operating the telephone switchboard, answering inquiries, and providing information to walk-in and phone-in customers. Your excellent communication skills and ability to multitask will enable you to efficiently manage multiple responsibilities, including educating customers on our current product line options and basic product specifications, and uploading and processing invoices and Purchase Orders (POs) using CDK.
Key Responsibilities:
* Operate the telephone switchboard to answer, screen, or forward calls, providing information and taking messages.
* Greet persons entering the premises in a cheerful and upbeat manner, determine the nature and purpose of their visit, and direct or escort them to specific destinations.
* Educate customers on current product line options and basic product specifications.
* Provide product information (brochures) for customers when requested.
* Deliver exceptional customer service by providing assistance as needed and supporting F&I and sales teams as required.
* Upload and process invoices and POs using CDK to ensure adherence to company guidelines.
Requirements:
* High school graduate or general education degree (GED) required.
* One year of customer service-oriented experience in a high-traffic environment preferred.
* Intermediate level of competency using Microsoft Office Suite required.
Estimated Salary: $40,000 - $55,000 per annum, depending on experience.
Work Environment: Fast-paced and energetic, with a strong focus on teamwork and customer satisfaction.
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