Inbound Business Development Representative
3 weeks ago
**Job Description:** Automotive Customer Engagement Specialist
As an Automotive Customer Engagement Specialist with United Kia Imperial, you will be responsible for engaging with customers, scheduling appointments, and ensuring seamless communication throughout the car-buying process. This role requires strong interpersonal and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Schedule showroom visits or test drive appointments according to incoming call word tracks (scripts)
- Collect customers' names, phone numbers, and email addresses from sales or advertising campaign calls
- Log customer contacts and comments into CRM Software
- Schedule follow-up contact in CRM software if no appointment is generated from initial calls
- Contact Customers using management-approved outbound phone contact word tracks (scripts) to schedule showroom appointments
- Confirm scheduled appointments using the appointment confirmation email template in CRM software
- Post scheduled appointments into CRM software and print a copy for CRM Administrators at the reception desk
Requirements:
- Effective verbal communication skills
- Ability to identify customer needs, wants, and/or concerns
- Ability to overcome objections
- Ability to maintain excellent customer service
- Self-motivated, positive, upbeat, and high energy level
- Ability to remain determined and focused in the face of rejection
- A high degree of professionalism, negotiation, and customer service skills are a must
- Must be able to meet production goals in a fast-paced environment
Our company offers a competitive salary of $55,000 - $75,000 per year, depending on experience and qualifications. If you are a customer-focused professional with exceptional communication skills, we encourage you to apply
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