Route Manager

4 weeks ago


Marquand, Missouri, United States Wildman Business Group LLC Full time
Job Description

As a key member of the Wildman Business Group LLC team, the Route Manager will be responsible for ensuring the successful execution of routes, providing exceptional customer service, and driving business growth.

Key Responsibilities:
  • Route Coverage: Ensure timely and efficient delivery of products to customers, while maintaining a high level of customer satisfaction.
  • ASR Training: Provide comprehensive training to ASRs on policies, procedures, and best practices to ensure they are equipped to handle their routes effectively.
  • Customer Visits: Conduct regular customer visits to assess satisfaction, identify areas for improvement, and provide solutions to meet customer needs.
  • Contract Renewals: Negotiate and secure contract renewals to maintain and grow business relationships.
  • Business Retention: Focus on retaining existing customers through exceptional service, proactive issue resolution, and continuous improvement.
  • Lost Business: Identify and address lost business opportunities to minimize revenue loss.
  • Trouble Board Calls: Respond promptly to customer complaints and concerns, resolving issues in a timely and professional manner.
  • TOC Calls: Manage and respond to TOC calls, ensuring timely resolution and minimizing downtime.
  • Add/Stops: Monitor and adjust route volumes to maintain a positive or break-even balance.
  • Ride-a-long Evaluations: Conduct regular ride-a-long evaluations to assess ASR performance and provide feedback for improvement.
  • Inventory Checks: Conduct regular inventory checks to ensure accuracy and minimize stock discrepancies.
  • Customer Surveys: Conduct regular customer surveys to assess satisfaction and identify areas for improvement.

The successful Route Manager will possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers, ASRs, and internal stakeholders. They will be proactive, results-driven, and committed to delivering exceptional customer service and driving business growth.


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