Logistics Operations Manager
3 weeks ago
About Gesture:
Gestures is a leading company in the e-commerce and marketing technology industry. Our mission is to revolutionize logistical delivery by leveraging cutting-edge innovation and passion.
About the Role:
We are seeking an experienced logistics professional to oversee the entire delivery fulfillment process, manage courier recruitment and field operations, and handle customer experience and service.
Key Responsibilities:
- Oversee and manage the end-to-end delivery fulfillment process to ensure timely and accurate deliveries.
- Monitor delivery performance and implement strategies to improve efficiency and reduce costs.
- Collaborate with technology teams to optimize delivery routes and manage delivery timelines.
Courier Recruitment and Management:
- Lead the recruitment, training, and onboarding of new couriers to ensure a reliable and high-performing delivery team.
- Develop and implement field management strategies to ensure couriers meet performance standards.
- Foster a positive working environment for couriers, ensuring clear communication, proper support, and performance feedback.
Customer Experience and Service:
- Serve as the primary point of contact for customers, handling and resolving any delivery-related issues or concerns.
- Work directly with customers to address order issues, provide updates, and ensure a high level of satisfaction.
- Gather customer feedback and implement improvements in the delivery process to enhance the customer experience.
Qualifications:
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- 2+ years of experience in logistics, supply chain, or operations management, with direct customer service responsibilities.
- Proven experience in managing delivery fulfillment and courier operations.
- Strong leadership skills with a focus on team management and development.
- Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
- Proficient in logistics software and technology solutions.
- Strong analytical and problem-solving skills.
Estimated Salary: $120,000 - $180,000 per annum, based on location and experience.
Benefits:
- Competitive salary package including equity, bonuses, and unlimited PTO.
- Comprehensive health and wellness benefits, including health insurance, dental insurance, and vision insurance.
- Professional development opportunities, including career growth and ongoing learning support.
- Collaborative and dynamic work environment with a positive atmosphere.
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