Customer Experience Manager

5 days ago


Somerset, New Jersey, United States Terumo Medical Corporation Full time

**Job Summary**

The Supervisor, Customer Care is a key role within Terumo Medical Corporation's North America operations. This position leads a high-performing team that provides exceptional customer experience in support of multiple business units. The successful candidate will have superior communication and leadership skills, with the ability to drive individual and team development.

**Key Responsibilities**

  • Recruit, mentor, and develop customer care associates to maximize their potential.
  • Manage and approve employee schedules to ensure adequate coverage.
  • Collaborate with the Customer Care Manager to create individual development plans, provide coaching, and conduct regular meetings.
  • Monitor customer interactions and provide timely feedback to improve service quality.
  • Manage product complaints and escalate issues to identify root causes and implement solutions.

**Requirements**

  • Bachelor's degree or equivalent combination of education and experience required.
  • Minimum 5 years of customer-facing experience with a proven track record of meeting internal and external customer requirements.
  • 2+ years of leadership experience, with a focus on developing teams and improving processes.

**About Terumo Medical Corporation**

Terumo Medical Corporation develops, manufactures, and markets a comprehensive portfolio of medical devices used across various healthcare applications. With a strong commitment to delivering world-class products and training programs, Terumo strives to drive economic value, better clinical outcomes, and improved patient quality of life.

**Estimated Salary Range:** $80,000 - $110,000 per year, depending on qualifications and experience. Location: Somerset, NJ.



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