Customer Service Specialist
7 days ago
The Customer Service Specialist - Contract Manufacturing Expert will serve as the primary point of contact for key customers, developing and maintaining strong, professional relationships. This role requires expertise in managing customer interactions, resolving complex issues, and ensuring that service levels are met across the supply chain.
Key Responsibilities- Serve as the primary point of contact for key customers, responding to inquiries/requests for information concerning orders, deliveries, or problems in a considerate and professional manner.
- Process and resolve RMAs, billing and shipping discrepancies, and product substitutions in a timely manner.
- Work closely with the Contract Manufacturing Team to develop SOPs and process improvements for conducting business with specialty customers.
- Maintain and provide regular reports on key customer service metrics such as on-time delivery, order accuracy, and customer satisfaction levels.
- High School Diploma or equivalent required; some college and/or an associate degree preferred.
- 2+ years of progressive experience working in a fast-paced Customer Service Department; account management is a plus.
- Strong interpersonal skills that build rapport and trust.
- Exceptional communicator, oral and written.
- Pleasant and professional telephone presence.
- Detailed oriented with strong organizational skills.
- Proficient with basic computer hardware and software (Microsoft Office).
$62,000 - $80,000 per year, depending on location and experience.
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Food Service Specialist
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Contract Specialist
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Medical Support Specialist
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Hauling Junk and Moving Specialist
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IT Infrastructure Specialist
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Customer Experience Manager
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Nurse Specialist
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Developmental Support Specialist
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Nurse Care Specialist
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Warehouse Specialist
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