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Guest Services Coordinator

2 months ago

Philadelphia, Pennsylvania, United States Fitler Club F&B Full time

Company Overview:

Fitler Club is an exclusive lifestyle establishment catering to the visionaries and trendsetters of Philadelphia. The club features an array of premium amenities, including dining options, social areas, luxurious accommodations, a state-of-the-art gym spanning 25,000 sq. ft., a lap pool, a spa, co-working spaces, and versatile event venues.

Position Summary:

The host will play a vital role in a dedicated team focused on exceptional guest service, maintaining high standards of execution and presentation. Ideal candidates will possess a positive demeanor, be exceptionally friendly, and demonstrate reliability. A commitment to effective communication within the team is essential. Familiarity with reservation systems such as SevenRooms is advantageous.

Key Responsibilities:

  • Foster a warm and inviting atmosphere for members, whether interacting in person or via phone.
  • Accurately respond to guest inquiries regarding operational hours, menu details, and reservation processes.
  • Serve as a communication bridge between guests, management, service personnel, and the kitchen.
  • Exhibit efficiency and urgency in tasks while maintaining composure.
  • Show enthusiasm for enhancing the guest experience and a willingness to learn and develop professionally.

For further insights into the culinary aspects of Fitler Club, please explore additional resources.