Front Desk Hospitality Specialist

3 weeks ago


Lumberton, North Carolina, United States Best Western Lumberton Full time

We are seeking a highly skilled Front Desk Agent to join our team at Best Western Lumberton. The expected salary range for this role is $38,000 - $50,000 annually.

Key Responsibilities

The successful candidate will be responsible for:

  • Staying informed about hotel operations and activities
  • Taking reservations and responding to guest inquiries via phone and in-person
  • Buiding strong relationships with guests through friendly conversation and open-ended questions
  • Description of the features and amenities of guest rooms
  • Maintaining high standards of health and quality

Qualifications:

  • A friendly and approachable demeanor
  • Familiarity with hospitality industry norms
  • Excellent communication skills in English; knowledge of additional languages is a plus
  • Basic computer proficiency
  • Able to handle customer complaints effectively
  • Able to lift moderate weights


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