Salesforce Architect

4 weeks ago

Fishers, United States Merchants Bank of Indiana Full time
About the Role

We are seeking a highly skilled Salesforce Architect to join our team at Merchants Bank of Indiana. As a key member of our organization, you will be responsible for designing and implementing a scalable, high-performing Salesforce Financial Services solution that meets the business objectives of our company.

Key Responsibilities
  • Collaborate with internal and external partners to develop and execute a strategy for nurturing the Salesforce platform and staff delivery teams with the technical skills necessary to meet scale, support, and stability expectations.
  • Define and implement a staffing, partnership, and governance strategy that ensures responsive support, platform stability, and development of new capabilities for a solution expanding across multiple teams and business units.
  • Ensure the design of initial and future Salesforce solutions are stable, maintainable, and support future scalability.
  • Work closely with Project Delivery and Business Unit leaders to refine future-state design based on capability roadmaps.
  • Serve as a subject matter expert on Salesforce technology and its capabilities, keeping up-to-date with new features and best practices, providing input and guidance to the strategic roadmap process.
  • Collaborate with Enterprise Data and Project Delivery leadership to define and implement staffing and partnership strategy for delivery teams.
  • Establish a governance structure to ensure a stable and well-architected solution as changes to the Salesforce platform expand and are spread across multiple teams.
  • Guarantee successful transition of solution support from external delivery partners to internal delivery teams for ongoing support and improvement.
  • Troubleshoot and resolve complex technical issues.
  • Collaborate with Enterprise Data and Project Delivery leaders on efforts to integrate Salesforce with other systems and platforms within the organization.
Requirements
  • Bachelor's degree and 10+ years' experience with complex Salesforce implementations in a Salesforce Architect or similar capacity.
  • 5+ years' experience with Salesforce CRM, Sales, or Financial Services Cloud.
  • Mulesoft experience preferred.
  • Excellent communication, collaboration, and presentation skills required.
  • Experience operating and executing within multiple delivery frameworks (Scrum, Waterfall, etc.).
  • Multifamily or Commercial Real Estate industry experience preferred.