Quality Assurance Analyst I

1 week ago

Eagle River, United States GCI Full time
Job Description

GCI's Quality Assurance Analyst I will provide professional IT quality assurance support by testing, evaluating, assessing, investigating, and troubleshooting IT systems and integrations. The ideal candidate will write, revise, and verify quality standards and test procedures for program design and product evaluation. Attain quality of applications economically and efficiently resolving bugs, defects, and other potential issues.

Essential Duties and Responsibilities
  • Perform quality assurance and testing activities.
  • Develop, document, and execute test plans and test cases in accordance with functional requirements and technical specifications.
  • Create and execute regression test plans.
  • Validate system application functionality across various hosted and on-prem solutions, integrations, integrated systems, operational processes, and custom development ensuring their alignment with design specifications and database updates.
  • Write clear, concise defects and/or bugs and effectively communicate with developers and project team members to isolate problems.
  • Work closely with technical resources and testers on review and resolution of issues.
  • Review test plans and cases written by others for coverage and completeness.
  • Review requirements and design documentation and participate in design reviews.
  • Assist Project Managers and Scrum Masters in planning and estimating efforts, providing input and clarity on testing requirements and level of effort estimates.
  • Conduct QA on support processes to ensure that the application and support solution meets quality standards and business needs.
  • Work collaboratively with developers, business system analysts, project managers, and scrum masters to ensure quality product development and successful project deliveries.
  • Assist in developing and maintaining quality assurance procedures and standards.
Focus Areas

(see addendum for additional details)

  • IT Quality Assurance
  • IT Technical Quality Assurance
Requirements
  • Ability to function autonomously on assigned projects with minimal direction.
  • Ability to successfully interact and collaborate with colleagues, customers, operating and technical staff, and other GCI departments.
  • Actively participate in sessions with business stakeholders.
  • Strong oral and written communication skills, with the ability to communicate with, and understand the needs of, non-technical internal clients are essential.
  • Demonstrated ability to meet deadlines and multi-task in a dynamic, complex, and rapidly changing environment.
  • Ability to reconcile divergent demands and prioritize individual workload.
  • Technically astute, highly organized, and have a reputation for meeting deadlines and budget commitments.
  • Understanding of SDLC (Software Development Life Cycle) leveraging traditional Waterfall, Agile, LEAN-Agile, SAFe, and/or blended frameworks.
  • Testing experience in internal software application and/or hosted development and systems integration.
  • Strong analytical, problem-solving, and troubleshooting skills, with the ability to instinctively sense issues and opportunities.
  • Ability to create and execute test plans and test scripts.
  • JIRA, Zephyr or other test system software experience including planning, creating, and executing test cases.
Preferred Competencies
  • User Acceptance Test Planning and Implementation experience for hosted and/or on-premises applications and integrations.
  • Test Automation or Monitoring Experience.
  • Netcracker platform experience or other order to billing/CRM/Financial software package.
Experience
  • Testing experience in a production environment with regular and frequent code releases.
  • Business analysis and/or Project Management skills.
  • Ability to use and create or configure automated testing tools for testing such as scripts or other available testing tools.
  • Familiarity with JIRA, Confluence, Kanban.
  • Functional understanding of Intranet and Internet technologies including HTTP, FTP servers, application servers, and internet protocols.
  • Experience with web analytics/reporting tools.
Additional Requirements
  • This is an entry-level position working under close supervision. Provides assistance to higher-level staff.
Minimum Qualifications
  • High School diploma or equivalent.
  • Bachelor's degree in Business, Technology, Computer Science or relevant field.
  • Minimum of three (3) years of experience in quality assurance, product/project management, configuration/development, business systems analysis, monitoring, or other related experience.
Preferred Qualifications
  • IT Project Experience.
  • Software Test Certifications.
  • Project Management Professional (PMP and/or PMP-ACP).
  • Agile Certified Professional (ACP), IC Agile, LEAN Six Sigma.
  • Certified Scrum Master (SAFE Certification).
  • Applications, Programming, and Software certifications desirable.
  • ITIL Certification (V3 or 4), Foundation, Practitioner, Intermediate, Expert, Managing Professional, Strategic Leader, Master.
  • Telecommunications experience.
  • Other telecom industry or job-specific certifications.
Driving Requirements

This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

Physical Requirements and Working Conditions

Work is primarily sedentary, requiring daily routine computer usage.

Occasional business travel required.

Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.

Ability to accurately communicate information and ideas to others effectively.

Physical agility and effort sufficient to perform job duties safely and effectively.

Ability to make valid judgments and decisions.

Available to work additional time on weekends, holidays, before or after normal work hours when necessary.

Must work well in a team environment and be able to work with a diverse group of people and customers.

Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies.

Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency.

As such, you will be requested to provide emergency after-hours contact numbers, to include your home and cell phone numbers if you have those services.

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