Community Outreach Coordinator

4 days ago


Clovis, California, United States Cot Solutions Inc Full time
About Us

Cot Solutions Inc is a leading organization dedicated to providing outreach services to the greater community of Fresno, focusing on empowering low-income families with communication tools for situational improvement.

Job Overview

We are seeking an experienced Community Outreach Coordinator to join our team. As a key member of our outreach program, you will play a vital role in coordinating and implementing outreach initiatives, ensuring compliant enrollment for consumers, and delivering exceptional customer service.

Responsibilities
  • Outreach Coordination: Coordinate outreach programs to support low-income families in accessing communication tools.
  • Customer Support: Provide face-to-face customer support to business customers, resolving simple and basic support enrollment issues.
  • Troubleshooting: Troubleshoot customer problems, identify root causes, and escalate technical issues to relevant departments.
  • Data Management: Update customer information and ensure accurate entry of contact details.
Requirements
  • A high school diploma or equivalent required; associate or bachelor's degree preferred.
  • Excellent customer service skills and ability to work independently and in a team environment.
  • Familiarity with company products, services, and operations.
What We Offer
  • A competitive estimated salary of $45,000 - $60,000 annually, commensurate with experience.
  • A fun and rewarding work environment with opportunities for growth and development.
  • An assigned mentor and coach to guide your professional progression.
  • Monthly potlucks and social team events.
  • Excellent company benefits.


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