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Practice Intelligence Operations Manager
2 months ago
Position Summary
The Practice Intelligence Manager will collaborate closely with the Knowledge Resources Manager to oversee the administration of the Firm's experience management system, specifically the Litera Foundation Firm Intelligence Platform, acting as a key 'product owner.' This role involves working alongside KM Lawyers and KM Specialists to create and configure tailored practice-specific profiles, ensuring consistency and compatibility across the Foundation platform. The Manager will also be responsible for maintaining the quality and integrity of the data entered into the system and providing technical support to KM, Business Development, and other users.
Key Responsibilities
- Oversee the daily operations of the Foundation experience management system, including modules for experience and proposal generation.
- Establish project management processes designed for the effective delivery of the Practice Intelligence program throughout the Firm.
- Act as the primary liaison for KM, Business Development, and other key users regarding any technical challenges related to the Foundation system.
- Collaborate with KM Lawyers and Knowledge Specialists to document profile requirements and change requests, ensuring profiles are developed and maintained according to best practices.
- Lead initiatives aimed at capturing experience information, focusing on data accuracy and relevance within the system; address issues of data duplication and discrepancies.
- Provide recommendations on configuration options, workflows, processes, and fields within the experience management system.
- Design and implement testing plans for configuration changes, including the development of new profiles and modifications to existing fields and values, to ensure the integrity of the experience management system and related dashboards.
- Manage data quality by working with IT and Data Analytics to ensure seamless data integrations, imports, and exports.
- Monitor user adoption and create reporting metrics; prepare progress reports on the Practice Intelligence program for Firm leadership.
- Work with KM Lawyers and the Knowledge Resources Manager to identify areas for improvement within the Foundation system and gather requirements for enhancement requests.
- Assist in testing new releases and enhancements from the vendor, coordinating with technical resources as necessary to ensure the platform operates effectively.
- Perform additional duties as assigned.
Required Skills
- Extensive experience with legal technology, particularly experience management systems.
- Proven ability to manage multiple complex projects with minimal supervision.
- Exceptional verbal and written communication skills, with the ability to engage professionally with a diverse group of stakeholders, including executives and subject matter experts.
- Self-motivated, adaptable, and a strong team player.
- Creative thinker with the initiative to establish, implement, and complete projects.
- Excellent project management and organizational capabilities.
- Strong client service orientation and prompt responsiveness to inquiries.
- Demonstrated leadership abilities.
Required Experience
- A minimum of 5 years of experience in a law firm, corporate legal department, or professional services environment.
Preferred Experience
- Familiarity with Litera's Foundation Firm Intelligence Platform is preferred.
Required Education
- A Bachelor's Degree is required.
Salary Information
The estimated base salary range for this position is $135,000 to $155,000. The actual salary offered will depend on various factors, including the qualifications of the individual applicant, relevant experience, educational background, certifications, and other professional licenses held.
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