Sales and Customer Support Specialist

6 days ago


Roseville, Michigan, United States Motion & Control Enterprises Full time
Job Summary

We are looking for a highly skilled Inside Sales Specialist to join our team at Motion & Control Enterprises. As an Inside Sales Specialist, you will play a vital role in ensuring the smooth execution of customer orders and quote requests.

About the Role

This position requires excellent communication skills, attention to detail, and the ability to work independently. You will be responsible for answering and directing incoming phone calls, determining products that meet customers' needs, and assisting with customer quotations and returns.

Responsibilities
  1. Answer and direct incoming phone calls, ensuring timely resolution of customer inquiries
  2. Determine products that best fit customers' applications, providing recommendations when necessary
  3. Assist with customer quotations, issuing, and processing returns, and customer order issues or concerns
  4. Perform various customer service and administrative tasks, including scanning, filing, and data entry
  5. Process online orders and shipments, ensuring accurate and timely fulfillment
  6. Quote and book shipments for customer orders, maintaining excellent relationships with customers
Requirements

To excel in this role, you will need:

  • Minimum 1 year of customer service and/or sales experience
  • High School Diploma or equivalent (required), Associate's or Bachelor's in business, marketing, or related fields (preferred)
Compensation and Benefits

The estimated salary range for this position is $50,000 - $70,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision coverage, company-paid life and AD&D coverage, 401(k) retirement savings plan, and more.



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