Senior Analyst, IT Corporate Support
20 hours ago
Chipotle Mexican Grill is seeking a highly skilled Senior Analyst, IT Corporate Support to join our team. As a key member of our IT department, you will be responsible for providing exceptional support to our corporate users, ensuring the smooth operation of our desktop systems and corporate applications.
Key Responsibilities:- Provide end-user support for workstations and general office support for IT-related equipment, including Windows and Mac computers, printers, audio/video equipment, etc.
- Maintain and troubleshoot desktop applications, including virus protection, workstation backups, MS Office, etc.
- Manage an ongoing queue of service support tickets and utilize Chipotle's problem management solution to resolve issues in a timely manner.
- Identify areas for process improvement and implement changes to streamline and automate IT processes.
- Collaborate with other IT teams to ensure seamless support and service delivery.
- Advanced technical degree in a related field or equivalent experience.
- 3-5 years of experience supporting computer hardware and software in an official capacity.
- Knowledge of Windows, Apple OS, and Mobile OS, including peripheral software and hardware installation, configuration, and maintenance.
- Excellent organizational and prioritization skills, with the ability to multitask and maintain a positive demeanor in challenging situations.
Chipotle Mexican Grill is a people-first company rooted in values, committed to making a positive impact on our customers, employees, and the communities we serve. We're passionate about serving responsibly sourced, classically cooked, real food with wholesome ingredients, without artificial colors, flavors, or preservatives.
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