Customer Service Coordinator
4 weeks ago
Job Summary
BrightStar Care of Morris & Essex County is seeking a highly motivated and organized Customer Care Coordinator to join our team. As a key member of our branch, you will be responsible for scheduling field staff, managing client care standards, and ensuring the branch meets or exceeds inquiry conversion goals.
Key Responsibilities
- Manage client care procedures and serve as the point of contact for client relations
- Schedule staff to meet client care needs and minimize non-billed overtime
- Assist with the intake of new clients and inform potential clients of our services
- Develop and implement organization goals and agency performance improvement activities
- Administer agency policies and procedures
- Supervise and educate field personnel as directed by the Director of Nursing
Requirements
- High School Diploma required
- Flexibility and good time management skills
- Experience with scheduling and knowledge of HIPAA and healthcare office regulations
- Excellent organization, planning, and project management skills
- Valid driver's license and proof of auto insurance
We are an Equal Opportunity Employer
BrightStar Care of Morris & Essex County is committed to providing equal employment opportunities to all applicants and employees. We do not discriminate based on race, ethnicity, gender, veteran status, or any other protected class.
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