Customer Service Coordinator

4 days ago


Cedar Knolls, New Jersey, United States BrightStar Care of Morris & Essex County Full time

Job Summary

BrightStar Care of Morris & Essex County is seeking a highly motivated and organized Customer Care Coordinator to join our team. As a key member of our branch, you will be responsible for scheduling field staff, managing client care standards, and ensuring the branch meets or exceeds inquiry conversion goals.

Key Responsibilities

  • Manage client care procedures and serve as the point of contact for client relations
  • Schedule staff to meet client care needs and minimize non-billed overtime
  • Assist with the intake of new clients and inform potential clients of our services
  • Develop and implement organization goals and agency performance improvement activities
  • Administer agency policies and procedures
  • Supervise and educate field personnel as directed by the Director of Nursing

Requirements

  • High School Diploma required
  • Flexibility and good time management skills
  • Experience with scheduling and knowledge of HIPAA and healthcare office regulations
  • Excellent organization, planning, and project management skills
  • Valid driver's license and proof of auto insurance

We are an Equal Opportunity Employer

BrightStar Care of Morris & Essex County is committed to providing equal employment opportunities to all applicants and employees. We do not discriminate based on race, ethnicity, gender, veteran status, or any other protected class.



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