Professional Services Consultant Austin

3 weeks ago

Austin, Texas, United States WalkMe Full time
About the Position

WalkMe is seeking a highly skilled Professional Services Consultant to join our team. As a key member of our implementation team, you will be responsible for designing and building interactive experiences for our customers to drive business impact.

Key Responsibilities
  • Design, build, and implement WalkMe solutions to enhance user experience and drive business results.
  • Work closely with customer application owners to understand their business objectives, pain points, and end-user needs.
  • Provide expert advice and recommend WalkMe solutions that align with customer goals and improve user experiences.
  • Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget.
  • Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement.
  • Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features.
  • Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
Requirements
  • Strong understanding of user behavior and how to improve user engagement through WalkMe.
  • Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications.
  • Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations.
  • Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
  • Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines.
  • Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
  • Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources.
About WalkMe

WalkMe is a leading provider of Digital Adoption Platforms (DAPs) that empower business leaders to realize and unlock the full potential of technology. Our platform provides guidance, engagement, insights, and seamless automation to help organizations maximize the value of their digital assets.

We are committed to building a diverse and inclusive workforce that reflects the diversity of our global community and clients. We offer a range of benefits, including flexible work arrangements, comprehensive health care coverage, and opportunities for career development.

Join our team and contribute to the success of our products by providing users with an exceptional experience through WalkMe.

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