Field Property Claim Representative

4 days ago


Los Angeles, California, United States Travelers Insurance Full time
Job Title: Field Property Claim Representative

At Travelers Insurance, we're committed to delivering exceptional customer service and ensuring that our customers receive the best possible outcomes. As a Field Property Claim Representative, you'll play a critical role in achieving this goal.

Job Summary:

We're seeking a highly skilled and motivated individual to join our team as a Field Property Claim Representative. In this role, you'll be responsible for handling first-party property claims, including investigating, evaluating, and negotiating to ensure optimal claim resolution. You'll work closely with our customers, agents, and internal stakeholders to provide exceptional service and ensure that claims are resolved efficiently and effectively.

Key Responsibilities:
  • Investigate and evaluate first-party property claims to determine coverage, damages, and liability
  • Conduct field inspections of losses, including accurate scope of damages, photographs, and written estimates
  • Negotiate with multiple constituents, including contractors and insured representatives, to convey claim settlements within authority limits
  • Write denial letters, Reservation of Rights, and other complex correspondence
  • Properly assess extent of damages and manage damages through proper usage of cost evaluation tools
  • Meet all quality standards and expectations in accordance with the Knowledge Guides
  • Manage file inventory to ensure timely resolution of cases
  • Handle files in compliance with state regulations, where applicable
  • Provide excellent customer service to meet the needs of the insured, agent, and all other internal and external customers/business partners
Requirements:
  • Bachelor's Degree preferred
  • General knowledge of estimating system Xactimate preferred
  • Customer Service experience - preferred
  • Interpersonal and customer service skills
  • Advanced Organizational and time management skills
  • Judgment, analytical, and decision-making skills
  • Negotiation skills
  • Written, verbal, and interpersonal communication skills
  • Investigative skills
  • Ability to analyze and determine coverage
  • Ability to analyze and evaluate damages
  • Resolve claims within settlement authority
  • Valid driver's license required
What We Offer:
  • Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved

We're an equal opportunity employer and believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We're committed to recruiting, retaining, and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.


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