Network Support Associate
6 days ago
This Technical Service Coordinator position is an excellent opportunity to join our dynamic team at FirstLight Fiber. As a key member of our Network Operations Center (NOC), you will be responsible for providing exceptional technical support to our customers, ensuring timely resolutions to service-related issues.
Responsibilities:
- Assist in troubleshooting and resolving technical issues related to our services, including DSL, T1, Carrier Ethernet, and internet services.
- Collaborate with internal teams to ensure seamless communication and efficient issue resolution.
- Document and maintain accurate records of customer interactions and technical issues.
- Participate in regular training and professional development opportunities to enhance technical skills and product knowledge.
- Work effectively in a fast-paced, dynamic environment, prioritizing tasks to meet customer needs and achieve team goals.
Requirements:
- Bachelor's degree in a technical field, such as computer science, engineering, or telecommunications.
- Strong understanding of network fundamentals, including TCP/IP, DNS, and routing protocols.
- Excellent problem-solving skills, with ability to analyze complex technical issues and develop effective solutions.
- Effective communication and interpersonal skills, with ability to work collaboratively with customers, colleagues, and vendors.
Compensation Package: Estimated salary range: $65,000 - $85,000 per year, plus comprehensive benefits and performance-based bonuses.
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Networking Support Professional
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Computer Network Administrator
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Network Systems Specialist
1 month ago
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Fiber Optic Network Engineer
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Client Support Associate
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Chief Network Infrastructure Specialist
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Telecommunications Support Specialist
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Senior Enterprise Network Specialist
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