Network Support Associate

6 days ago


Albany, New York, United States FirstLight Full time
About the Role

This Technical Service Coordinator position is an excellent opportunity to join our dynamic team at FirstLight Fiber. As a key member of our Network Operations Center (NOC), you will be responsible for providing exceptional technical support to our customers, ensuring timely resolutions to service-related issues.

Responsibilities:

  • Assist in troubleshooting and resolving technical issues related to our services, including DSL, T1, Carrier Ethernet, and internet services.
  • Collaborate with internal teams to ensure seamless communication and efficient issue resolution.
  • Document and maintain accurate records of customer interactions and technical issues.
  • Participate in regular training and professional development opportunities to enhance technical skills and product knowledge.
  • Work effectively in a fast-paced, dynamic environment, prioritizing tasks to meet customer needs and achieve team goals.

Requirements:

  • Bachelor's degree in a technical field, such as computer science, engineering, or telecommunications.
  • Strong understanding of network fundamentals, including TCP/IP, DNS, and routing protocols.
  • Excellent problem-solving skills, with ability to analyze complex technical issues and develop effective solutions.
  • Effective communication and interpersonal skills, with ability to work collaboratively with customers, colleagues, and vendors.

Compensation Package: Estimated salary range: $65,000 - $85,000 per year, plus comprehensive benefits and performance-based bonuses.



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