Guest Service Ambassador

3 weeks ago


Cherry Creek, New York, United States Nothing Bundt Cakes Full time
Job Title: Guest Service Representative

At Nothing Bundt Cakes, we're passionate about creating a warm and welcoming environment for our guests. As a Guest Service Representative, you'll play a vital role in making every celebration sweeter.

Key Responsibilities:
  • Provide exceptional guest service, ensuring a positive and memorable experience for every visitor.
  • Maintain strong product knowledge to educate guests on our cake offerings, promotions, and complementary merchandise.
  • Suggest additional merchandise to complete unique celebrations.
  • Process guest orders efficiently and accurately, inviting guests to join our email club for special promotions.
  • Uphold a clean and organized bakery presentation, including routine cleaning and merchandising tasks.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and company policies, including dress code and personal hygiene standards.
  • Maintain a consistent work attendance and punctuality record.
Core Values and Competencies:
  • Servant's Heart: Demonstrate a willingness to go above and beyond to support the team or guest, and be reliable, trustworthy, and responsive.
  • Spirit of a Champion: Show pride in responsibilities, take initiative, and operate with a strong sense of urgency while adhering to company standards.
  • Genuine Connections: Project warmth, enthusiasm, and optimism, build positive relationships with team members, and communicate openly and respectfully.
Requirements:
  • Exhibit high energy and strong interpersonal skills, with a friendly, helpful, and positive attitude.
  • Enjoy interacting with diverse people and excel at providing a superior guest experience.
  • Perform multiple tasks simultaneously while maintaining attention to detail.
  • Be diligent, organized, and self-motivated.
  • Have the ability to understand and carry out oral and written instructions, and request clarification when needed.
  • Be comfortable with new technology and able to operate a point-of-sale system.
  • Understand basic arithmetic and provide monetary change using U.S. currency.
  • Have the capacity to stand for extended periods and work in a fast-paced environment.
Compensation:

$17.29 per hour

At Nothing Bundt Cakes, we're committed to bringing joy to our guests and communities. Join our growing family and be part of a team that embodies a Servant's Heart, the Spirit of a Champion, and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S. states and in Canada, there's plenty of opportunity to join our family.



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