CPAP Liaison/Intake Coordinator

2 weeks ago

Brunswick, Maine, United States Kennebec Pharmacy HomeCare Full time
Job Title: CPAP Liaison/Intake Coordinator

Kennebec Pharmacy & Home Care is seeking a highly skilled and compassionate CPAP Liaison/Intake Coordinator to join our team. As a key member of our respiratory therapy department, you will play a vital role in ensuring the highest level of service and support for our patients.

Job Summary:

The CPAP Liaison/Intake Coordinator will be responsible for overseeing the CPAP supply replenishment program, managing and monitoring our follow-up sleep therapy program involving CPAP/BiPAP and related supply patients. This position requires excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Manage and direct our internal Sleep Apnea supply patient contact system.
  • Serve as a liaison between patients, referral sources, and physicians to facilitate CPAP machine and supply setup and ongoing service for patients.
  • Review patient charts and medical history to ensure all required documentation is obtained to initiate the compliance process.
  • Schedule and perform regular and timely follow-up on all assigned accounts and document associated activity in CPAP/BIPAP compliance notes.
  • Review individual patient compliance reports for therapy data, tolerance issues, and the need for further intervention to assist the patient in meeting compliance, based on Medicare guidelines.
  • Evaluate patient accounts and check status of downloads, results, and follow-up dates or forms.
  • Follow established compliance processes to ensure effective and efficient customer service and compliance tracking.
  • Perform compliance projects to achieve specific team and departmental objectives.
  • Work closely with our clinical department to address any patient concerns.
  • Conduct chart audits for adherence to policies and procedures to maintain quality and ensure compliance with state regulations and ACHC accreditation standards.
  • Verify client eligibility and benefits to maintain accurate client eligibility information in CPR+ system.
  • Track service authorizations.
  • Coordinate with fulfillment provider to ensure accurate and timely delivery.
Requirements:
  • Ability to coach and influence patients in a positive manner via the phone or in person.
  • Maintain an empathetic, yet assertive approach to assist patients in achieving compliance with their PAP therapy, as well as a professional approach to communicate with RTs, physicians, and sleep labs.
  • Must be Extremely Detail Oriented, Organized, and have excellent follow-through.
  • Excellent conflict management and resolution skills internally and externally.
  • 2+ years' experience working in an office environment.
  • Well-developed customer service skills with the ability to effectively handle conversations with difficult people.
  • High School graduate or equivalent, with 4 or more years of progressively responsible office experience.
Supervisory Responsibilities:

None assigned.

Physical and Environmental Requirements:

May include lifting moderately heavy boxes. Minimal noise level.

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