IMAC Technician

Position Overview

SAIC is in search of a Tier 2 IMAC (Install, Move, Add, Change) technician to contribute to our operations. The selected individual will collaborate with fellow IMAC Technicians to facilitate the delivery, installation, relocation, and modification of end-user IT equipment, which includes desktops, laptops, monitors, printers, and other IT-supported peripherals.

Key Responsibilities:

· Perform imaging and re-imaging of laptops and desktops.

· Prepare laptops and desktops for end-user deployment.

· Configure workstations and associated hardware peripherals at designated locations.

· Retrieve hardware marked as returned or surplus from specified areas.

· Diagnose and troubleshoot IT hardware issues.

· Utilize ServiceNOW to identify, isolate, and analyze problems.

· Coordinate vendor service calls for equipment repairs and warranty services.

· Ensure the accuracy and integrity of IT inventory.

· Assist in organizing vendor pickups for hardware designated for electronic disposal.

· Notify the IMAC Lead of recurring issues and trends in hardware problems.

· Engage with various applications and services to execute onboarding and offboarding tasks.

· Take full responsibility for assigned service requests from initiation to completion.

· Provide daily updates on assigned service requests with comprehensive notes.

· Maintain the organization and cleanliness of the IMAC Center.

· Collaborate with other Core IT Teams to ensure prompt deployment of end-user hardware.

Required Skills:

· Strong analytical and problem-solving capabilities.

· Excellent verbal and written communication skills.

· Ability to prioritize and manage service requests effectively.

· Eagerness to learn and enhance technical and analytical skills.

· Openness to receiving direction to achieve tasks and team objectives.

· Capability to adhere to established processes and procedures.

· Maintain a positive, team-oriented demeanor.

· Physical ability to lift up to 50 pounds.

Qualifications:

Required:

· Eligibility for a Public Trust clearance, with interim clearance obtained prior to commencement.

· Associate's Degree in a related field with two (2) years of relevant experience, or a High School diploma/GED with four (4) years of relevant experience.

· Experience in imaging enterprise client computers.

· Minimum of 2 years of hands-on IT experience in hardware and software.

· Fundamental understanding of Windows operating systems and Microsoft Office applications.

· Proficiency in collaborating and sharing information using Microsoft Office applications.

· Experience in managing and maintaining inventory.

Desired:

· Familiarity with BitLocker.

· Experience deploying software and applications using SCCM.

· Experience working within Active Directory to modify existing accounts and objects.

· Knowledge of Dell client computers and monitors (break/fix).

· Experience managing service requests using ServiceNOW.

· Understanding of onboarding and offboarding processes and procedures.