Customer Service Representative

3 days ago


New Bloomfield, Missouri, United States Manufacturing Inc Full time
Job Title: Customer Service Specialist

At Manufacturing Inc, we are seeking a highly skilled Customer Service Specialist to join our dynamic team. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to our clients worldwide.

Key Responsibilities:
  • Provide timely and effective resolution to customer inquiries and concerns.
  • Collaborate with internal stakeholders to address delivery-related issues.
  • Manage phone communications with clients and contracted couriers.
  • Assist with billing and data entry tasks.
  • Monitor delivery routes and ensure smooth operations.
  • Assign delivery routes to couriers and ensure timely completion.
  • Contribute to a positive and supportive team environment.
Requirements:
  • At least 1 year of experience in a customer service role with a focus on issue resolution and customer support.
  • A high school diploma or equivalent.
  • Experience in a high-volume call center environment.
  • Strong customer service skills with a proven ability to resolve issues effectively.
  • Excellent multitasking and organizational skills.
  • Ability to work under pressure while providing high-quality solutions for customers.
  • Ability to lift up to 25 pounds.
What We Offer:
  • Competitive salary.
  • Comprehensive health, dental, and vision coverage.
  • Employee Assistance Program (EAP).

We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.



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