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Client Relations Supervisor II

2 months ago

Atlanta, Georgia, United States PulteGroup Full time

Key Responsibilities

Conduct face-to-face evaluations for homeowners as necessary.

Assess the need for corrective action orders.

Facilitate thorough root-cause investigations.

Coordinate, plan, and implement service tasks in partnership with the Customer Care coordinator.

Oversee trades to ensure the fulfillment of service requests to the satisfaction of clients.

Perform minor service-related duties (e.g., adjustments, repairs) as required.

Build and sustain positive relationships with customers.

Accountable for quality checks of homes before they are handed over to clients.

Identify trade responsibilities for back charges and purchase orders.

Authorize payments for completed work within designated approval limits.

Adhere to relevant legal protocols and manage necessary workflows.

Responsible for customer satisfaction metrics related to serviced clients.

Management Duties

LEVEL: MENTOR / COACH / PROVIDE FEEDBACK

SCOPE

Decision Impact: Division

Department Responsibility: Single

Budgetary Responsibility: No

Direct Reports: No

Indirect Reports: No

Physical Requirements: The role involves sitting, standing, and/or movement, with the capacity to exert minimal force of up to 50 pounds and occasionally up to 80 pounds to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to access and observe all areas of the building.

Ability to work in various weather conditions, including heat, rain, and cold.

EDUCATION REQUIREMENTS:

Minimum High School Diploma or equivalent.

Bachelor's Degree preferred.

Valid Driver's License is essential as driving is a core function of this role.

EXPERIENCE REQUIREMENTS:

Minimum of 1-3 years in customer service and warranty roles or equivalent experience.

Strong customer focus with the ability to adapt to various personality types.

Emphasis on service quality and follow-up.

Basic knowledge of construction skills.

Excellent communication and listening abilities.

Analytical skills necessary for conducting root cause analysis.

Ability to manage warranty and customer service processes effectively.

Basic computer proficiency.

Conflict resolution capabilities.

Cost management skills.

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third-party recruiting agencies (collectively, Recruiters) in response to job postings. If Recruiters submit unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owed or paid to Recruiters who submit unsolicited candidates if the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide reasonable accommodations to qualified applicants with disabilities to enable them to participate in the application process and to be considered for a job.

This Organization Participates in e-Verify.

Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

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