Safety and Security Officer

2 weeks ago


Daytona Beach, Florida, United States Shaner Hotel Group Full time
Job Overview

As a Safety and Security Officer, you will play a crucial role in ensuring the safety and security of our guests and staff at Shaner Hotel Group. Your responsibilities will encompass a wide range of tasks aimed at maintaining a secure environment within our facilities.

Key Responsibilities
  • Availability to work a flexible schedule, including weekends and holidays, to meet the operational needs of the hotel.
  • Maintain comprehensive knowledge of hotel amenities and services.
  • Manage deliveries received outside of regular business hours in accordance with hotel protocols.
  • Monitor surveillance systems as assigned to ensure safety.
  • Respond to and investigate alarm activations, adhering to established procedures.
  • Conduct regular patrols of the property, utilizing designated equipment, and document all findings and actions taken.
  • Ensure the security of guest room access, assisting guests while respecting privacy policies.
  • Respond promptly to incidents involving guests or employees, following departmental protocols.
  • Adhere to state regulations and company guidelines regarding the management of intoxicated guests.
  • Document and report incidents involving vehicle accidents or thefts.
  • Assist guests with the safekeeping of their valuables, following established procedures.
  • Maintain confidentiality regarding all security and hotel documentation.
  • Provide support to other departments as needed to enhance guest service.
  • Deliver security services for events and meetings as required.
Qualifications
  • High school diploma or equivalent; further education or vocational training is advantageous.
  • A minimum of one year of experience in a similar role involving public interaction.
  • Strong communication skills to effectively interact with guests, management, and colleagues.
  • Bilingual proficiency in English and Spanish is a plus.
  • Ability to perform duties with attention to detail, efficiency, and professionalism.
  • Physical stamina to carry out job responsibilities effectively.
  • Capability to ensure the safety and security of all individuals and property.
  • Ability to remain composed and courteous in challenging situations.
  • Competence in executing job functions under pressure.
  • Commitment to maintaining the confidentiality of guest and employee information.
  • Ability to enforce hotel standards and policies with staff.
About Shaner Hotel Group

Shaner Hotels is a leading hospitality management company known for its award-winning properties. With a diverse portfolio that includes over 65 full-service and resort properties across multiple states and countries, we are dedicated to providing exceptional service and experiences. Our team is committed to excellence in hotel management, development, and guest satisfaction.
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