Customer Experience Coordinator

1 week ago

Hurst, Texas, United States TJ Maxx Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers.

Key Responsibilities
  • Customer Experience: Create a positive internal and external customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
  • Team Leadership: Oversees a team of Associates at the front of the store, ensuring prompt and courteous customer service and promotion of loyalty programs.
  • Training and Development: Takes an active role in training and mentoring Associates on front-end principles, and trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
  • Operational Support: Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
  • Problem Resolution: Addresses customer concerns and issues promptly, ensuring a positive customer experience.
  • Store Execution: Ensures Associates execute tasks and activities according to store plan, prioritizing as needed.
  • Communication: Communicates accurately and effectively with management and Associates when setting and addressing priorities, and provides progress updates.
  • Recognition and Feedback: Provides and accepts recognition and constructive feedback.
  • Partnerships: Partners with Management on Associate training needs to increase effectiveness.
  • Adherence to Policies: Ensures adherence to all labor laws, policies, and procedures.
  • Program Promotion: Promotes credit and loyalty programs.
  • Shrink Reduction: Supports and participates in store shrink reduction goals and programs.
  • Safety Awareness: Promotes safety awareness and maintains a safe environment.
Requirements
  • Availability: Available to work a flexible schedule, including nights and weekends.
  • Merchandising Knowledge: Strong understanding of merchandising techniques.
  • Multi-tasking: Capable of multi-tasking.
  • Communication and Organization: Strong communication and organizational skills with attention to detail.
  • Adaptability: Able to respond appropriately to changes in direction or unexpected situations.
  • Teamwork: Team player, working effectively with peers and supervisors.
  • Training: Able to train others.
  • Experience: 1 year retail and 6 months of leadership experience.
Benefits

We offer a range of benefits to our employees, including:

  • Associate Discount: Discount on purchases at TJ Maxx and other TJX companies.
  • EAP: Employee Assistance Program.
  • Smoking Cessation: Support for quitting smoking.
  • Bereavement: Paid time off for bereavement.
  • 401(k) Associate Contributions: Company match on 401(k) contributions.
  • Child Care and Cell Phone Discounts: Discounts on child care and cell phone services.
  • Pet and Legal Insurance: Insurance coverage for pets and legal services.
  • Credit Union: Access to a credit union.
  • Referral Bonuses: Bonuses for referring friends and family.

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