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Member Experience Specialist
1 week ago
Key Responsibilities
The Member Service Representative II/III will play a crucial role in driving business results and achieving our company's objectives. Key responsibilities include:
- Delivering Exceptional Customer Service by responding promptly to member inquiries, resolving issues efficiently, and exceeding our high standards for quality service.
- Meeting and Exceeding Individual Cross-Sell or Sales Goals by proactively identifying opportunities to promote our products and services to our members.
- Maintaining Accurate Records and performing various administrative tasks to support the smooth operation of our branch.
To succeed in this role, you will need:
- 2+ Years of Experience as a multi-skilled teller or member service representative in a full-service financial institution.
- Prior Cash Handling Experience and familiarity with Symitar (Episys Quest) or similar systems.
Credit Union of Southern California is an equal opportunity employer committed to diversity and inclusion. We foster an environment where ideas and decisions from all people help us grow, innovate, and fulfill our mission of Building Better Lives.
