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Service Department Administrator

2 months ago

ChampssurYonne, Bourgogne-Franche-Comté, United States Findlay Toyota Henderson Full time

Findlay Toyota Henderson is seeking an experienced Warranty Administrator to join our high-volume service department. As a leading automotive group in the Southwestern US, we are committed to providing exceptional customer service and a positive work environment.

  • Key Responsibilities:
    • Properly code warranty repair orders with all possible labor operations, ensuring accuracy and efficiency.
    • Verify all documentation, punch times, technician notes, and other relevant information to ensure compliance with Toyota warranty requirements.
    • Input warranty claims through Dealer Daily, maintaining up-to-date records and ensuring timely processing.
    • Closely monitor and manage manufacturer warranty, extended warranty, pre-paid, and complimentary maintenance repair orders.
    • Collaborate with service management, parts management, technicians, foremen, and service writers to ensure seamless communication and efficient workflow.
    • Communicate with Toyota corporate representatives to resolve claim complications and ensure compliance with company policies.
    • Identify opportunities to improve and/or speed up the warranty claims process and make recommendations to management.
  • Qualifications and Requirements:
    • Minimum of 2 years of experience as a Warranty Administrator.
    • Experience with the Toyota brand is preferred.
    • Proficient knowledge of CDK is preferred.
  • Benefits and Perks:
    • Competitive pay and schedule.
    • Paid vacations and holidays.
    • Medical, Dental, and Vision insurance.
    • 401K plan.