Telephone Support Specialist

4 weeks ago


Shaw Air Force Base, United States General Dynamics Full time
Job Description

Job Title: Switchboard Operator I

Job Summary: We are seeking a skilled Switchboard Operator I to join our team at General Dynamics. As a Switchboard Operator I, you will be responsible for operating a switchboard or telephone console to route incoming calls and place outgoing calls, greeting visitors and directing individuals to appropriate persons in the building.

Responsibilities:

  • Operate a switchboard or telephone console to route incoming calls and place outgoing calls
  • Greet visitors and direct individuals to appropriate persons in the building
  • Handle overseas telephone calls, conference calls, and emergency calls
  • Provide basic and accurate information in-person and via phone and/or email
  • Familiarity with a military environment
  • Provide personnel locator & commercial information services, customer support, and maintain call accounting databases in support of AFCENT operations

Requirements:

  • Education: High School Diploma/GED
  • Required Experience: Experience as a telephone operator
  • Required Technical Skills: Experience as a telephone operator on switchboard consoles
  • Security Clearance Level: SECRET
  • Location: On Customer Site
  • US Citizenship Required - CLEARANCE

About Us: General Dynamics is a global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

Why Work with Us: We offer a comprehensive benefits package, including medical plan options, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. We also offer full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.



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