Operations Manager

5 days ago


Kansas City, Missouri, United States Tiki Taco Full time
Job Summary:

We are seeking an experienced Shift Supervisor to lead our daily operations at Tiki Taco. As a key member of our team, you will oversee the smooth execution of shifts, ensuring exceptional guest service and operational efficiency.

Key Responsibilities:
  • Operational Management: Oversee daily operations, coordinating front and back of house seamlessly.
  • Staff Supervision: Direct staff activities, manage performance, and handle staffing levels to ensure customer satisfaction.
  • Customer Service: Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.
  • Compliance and Safety: Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.
  • Financial Oversight: Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.
Requirements:
  • Previous Experience: Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment.
  • Leadership Skills: Demonstrated leadership abilities with strong team motivation and management skills.
  • Customer Service: Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards.
  • Qualifications: Knowledge of health and safety practices and food service regulations.
  • Availability: Flexible availability, able to work nights, weekends, and holidays as needed.
  • Cash Handling: Proficiency in cash handling and using Point of Sale (POS) systems.
  • Physical Stamina: Physical stamina for a full shift of standing, walking, and lifting moderate weights.
  • Problem-Solving: Effective problem-solving skills, able to make quick decisions and adapt to changing situations.
Benefits:
  • Competitive salary: $45,000 - $55,000 per year
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Vision insurance

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