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Customer Service Representative

2 months ago


Mineola, New York, United States Randstad Full time
{"title": "Customer Service Representative", "description": "

At Randstad, we are seeking a skilled Customer Service Representative to provide exceptional support to our clients. As a key member of our team, you will be responsible for handling high-volume calls and emails, providing accurate and timely information, and resolving customer complaints in a professional and courteous manner.

Key Responsibilities:

  • Provide outstanding customer service by responding to inbound calls, emails, and chats in a timely and professional manner.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Collaborate with internal teams to drive positive customer experiences.
  • Utilize internal resources to find resolutions and provide technical assistance as needed.

Requirements:

  • 1 year of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic computer skills and proficiency in CRM software.

About Randstad:

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.

We are an equal opportunity employer and welcome people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.

We offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

", "lang_code": "en-US"}