Customer Service Representative
1 week ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities- Provide timely and effective service to customers, responding to their inquiries and resolving issues in a professional and courteous manner.
- Develop and maintain strong relationships with customers, understanding their needs and preferences to provide tailored solutions.
- Collaborate with internal teams, including sales and operations, to ensure seamless communication and delivery of customer requests.
- Stay up-to-date on product knowledge and industry trends to provide informed and accurate information to customers.
- Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.
- 2-4 years of experience in customer service, sales, or a related field.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Proficiency in Microsoft Office 365 and SAP, with the ability to learn and adapt to new systems and technologies.
- Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Pregis is a dynamic and growing company that offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to fostering a culture of inclusion and diversity, and we welcome applications from candidates from diverse backgrounds.
We are an equal opportunity employer and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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