Sales and Service Representative

4 days ago


Burlington, North Carolina, United States Food Lion Full time
Overview

We are seeking a highly motivated and customer-focused Sales and Service Representative to join our team at Food Lion. As a key member of our front-end staff, you will play a vital role in providing exceptional customer service and creating a positive shopping experience for our customers.

Estimated Salary

$45,000 - $60,000 per year, based on location and experience.

Job Description

In this role, you will be responsible for providing fast, easy, flexible, and friendly service to customers through the achievement of Food Lion's customer service standards. You will assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service.

You will also perform various tasks such as:

  • Smiling and providing prompt, accurate, and friendly service while engaging customers to create a positive shopping experience;
  • Greeting each customer and using their name whenever possible;
  • Loading groceries onto the conveyor belt and grouping cold items together;
  • Checking the bottom of every cart and under all baby seats for items before completing an order;
  • FOLLOWING CORRECT BAGGING PROCEDURES FOR THE CORRECT USE OF BAGS BY TYPE;
  • Scanning customers' orders and handling payment transactions per standard practice;
  • Avoiding personal conversations with other associates when customers are present;
  • Following procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers;
  • Following procedures for refunds and error correction;
  • Making every attempt to maintain accurate cash control;
  • Following procedures and performing overrides;
  • Identifying customers needing assistance and offering to take the customer's order to their car;
  • Maintaining alertness and calling for assistance when needed to service customers per service standards;
  • Checking prices quickly and accurately;
  • Being courteous and helpful to other associates;
  • Wearing the Food Lion uniform with apron, complete with name badge, when on duty and having a neat and clean appearance;
  • Retrieving shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice;
  • Ensuring the work station and front end area of the store has a neat and clean presentation;
  • Reporting any register malfunction to the Customer Service Manager or MOD;
  • Ensuring the MVP savings center KIOSK is filled with paper and properly working;
  • Adhering to all company guidelines, policies, and standard practices;
  • Observing and correcting all unsafe conditions that could cause associate or customer accidents;
  • Notifying QA of any cleaning issues or maintenance required on front end;
  • Successfully completing computer-based training (CBT) and training aid courses;
  • Performing all other duties as assigned.
Required Skills and Qualifications

To be successful in this role, you will need:

  • High school graduate or equivalent preferred;
  • Effective communication and customer service skills;
  • Ability and willingness to learn multiple tasks and technical requirements of the job;
  • Ability to perform the technical requirements of cashier and service center;
  • Must meet minimum age requirements to perform specific job functions;
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Benefits

As a Sales and Service Representative at Food Lion, you will enjoy a range of benefits, including competitive pay, opportunities for career advancement, and a supportive team environment.



  • Burlington, North Carolina, United States Curtis Lane Holdings LLC Full time

    Job OverviewWe are seeking an experienced Equipment Service and Sales Representative to join our team at Curtis Lane Holdings LLC.As a key member of our sales and service team, you will be responsible for selling service repairs and maintenance, as well as spare and replacement parts for compact equipment and attachments.Salary and BenefitsThe salary for...


  • Burlington, North Carolina, United States TIRES UNLIMITED INC Full time

    Join Tires Unlimited Inc.'s team of auto parts professionals as a Counter Sales and Service Representative!In this role, you will be responsible for providing top-notch customer service and expert advice on auto parts and services to our valued customers.Your duties will include:Answering customer inquiries and resolving issues in a timely and professional...


  • Burlington, North Carolina, United States Curtis Lane Holdings LLC Full time

    Curtis Lane Holdings LLC seeks an experienced Equipment Parts Sales and Service Representative to join their team in this rewarding role. With competitive pay, benefits after 90 days, paid time off, weekends off, and paid holidays, this position offers a great work-life balance.Job Summary:This is a sales-oriented role where you will sell service repairs and...


  • Burlington, North Carolina, United States Walgreens Full time

    Walgreens is a leading retail pharmacy chain that offers a wide range of products and services. As a Customer Service Representative at Walgreens, you will have the opportunity to work in a fast-paced environment where you will model and deliver a distinctive and delightful customer experience. This includes registering sales on assigned cash registers,...


  • Burlington, North Carolina, United States Spirit Halloween Full time

    Spirit Halloween - a leading retailer in seasonal decor and costumes - is seeking a highly motivated Customer Service Representative to join our sales team. With an estimated salary of $40,000 per year, this role offers opportunities for growth and development in a fast-paced retail environment.Job Description:Provide exceptional customer service by...


  • Burlington, North Carolina, United States Wal-Mart Stores , Inc. Full time

    **Job Description:** We're looking for a detail-oriented and customer-centric Retail Sales Representative to provide exceptional service to customers in various departments. Your primary responsibilities will include reviewing customer orders, locating and selecting merchandise on the sales floor, ensuring accurate order fulfillment, and maintaining a...


  • Burlington, North Carolina, United States Michael's Inc Full time

    About MichaelsAt Michaels, we strive to deliver an exceptional customer experience. Our Customer Service Representatives play a vital role in helping customers find what they need and providing them with a fast and friendly checkout experience.The JobWe are seeking a motivated and friendly individual to join our team as a Retail Sales Associate. As a member...


  • Burlington, North Carolina, United States Burlington Full time

    Burlington is looking for a dedicated Customer Service Representative to join our team. As a Cashier Associate, you'll play a key role in delivering exceptional customer experiences, processing transactions accurately, and maintaining a high level of product knowledge.Main Tasks:Provide top-notch customer service, responding to customer inquiries and...


  • Burlington, North Carolina, United States Domino's Pizza LLC Full time

    Company Overview: Domino's Pizza LLC is a leading food delivery and takeaway company.\Salary: $15-$20 per hour, depending on experience. This salary estimate is based on the job requirements and location.\Job Description: As a Customer Service Representative at Domino's Pizza, you will be responsible for greeting customers and providing them with a positive...


  • Burlington, North Carolina, United States Leaf Home Full time

    Opportunity for Success with Leaf HomeWe are seeking an experienced and motivated Territory Sales Representative to join our team at Leaf Home. As a key member of our sales force, you will be responsible for generating leads and educating potential customers about the benefits of our products.About the Role:Generate sales leads by covering assigned...

  • Sales Specialist

    4 days ago


    Burlington, North Carolina, United States Curtis Lane Holdings LLC Full time

    Job SummaryCurtis Lane Holdings LLC is seeking a motivated Sales Specialist - Field Representative to join our sales team. As a Sales Specialist, you will be responsible for traveling to customers in a defined sales area, providing product demonstrations, and selling equipment.We offer a competitive salary of $75,000 per year, plus benefits including...


  • Burlington, North Carolina, United States Burlington Stores Full time

    Burlington Stores, Inc. is seeking a motivated and friendly individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining a positive and professional attitude in a fast-paced environment.About the RoleWe...


  • Burlington, North Carolina, United States Burlington Kia Full time

    Job SummaryBurlington Kia is seeking a skilled Auto Parts Sales Representative to join our team. As a key member of our parts department, you will be responsible for overseeing the parts sales process from start to finish.About UsBurlington Kia is a leading dealership in the community, committed to delivering exceptional customer experiences. We strive to...

  • Sales Representative

    2 weeks ago


    Burlington, North Carolina, United States Stretch Zone - 1158 Full time

    About Stretch ZoneAt Stretch Zone, we're passionate about helping individuals achieve their health and wellness goals. Our unique membership model of practitioner-assisted stretch has helped 535,279 clients feel and perform their best.We're seeking a highly motivated Sales Associate to join our team at Stretch Zone - 1158. This role is ideal for individuals...


  • Burlington, North Carolina, United States Massage Envy Full time

    **About Us:**Massage Envy Burlington is a wellness center dedicated to providing exceptional massage therapy services. We are seeking a highly motivated Sales & Customer Service Associate to join our team.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a passion for helping others achieve...


  • Burlington, North Carolina, United States Dillard's Full time

    We are seeking a Customer Service Representative to provide exceptional customer service to our guests. As a Customer Service Representative, you will be responsible for greeting and welcoming guests, addressing their concerns, and resolving issues in a timely and professional manner.Key Responsibilities:Greet and welcome guestsAddress guest concerns and...


  • Burlington, North Carolina, United States Sun Tan City - Mason Group Full time

    Company OverviewSun Tan City - Mason Group is a leading family-owned tanning salon chain with over 250 locations in 20 states. Our mission is to provide exceptional customer service and products that help our clients look good, feel good, and build confidence.Salary and BenefitsAs a Sales Associate at Sun Tan City, you can expect to earn up to $12.50 per...


  • Burlington, North Carolina, United States Massage Envy Full time

    Become a Customer Service Representative at Massage EnvyWe're seeking a friendly and outgoing individual to join our team as a customer service representative. In this role, you'll be responsible for providing excellent customer experiences and promoting our services to grow our member base.You'll work closely with our team to deliver exceptional results and...


  • Burlington, North Carolina, United States Sun Tan City Full time

    About Us:Sun Tan City is one of the largest family-owned tanning salon chains in the country with approximately 250 salons in 20 states. Our goal is to provide an exceptional experience for our clients and to create a positive work environment for our employees.Job Description:As a Sales Associate, you will be responsible for greeting clients, answering...


  • Burlington, North Carolina, United States Dillard's Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. In this role, you will be responsible for driving sales growth, building customer relationships, and creating a positive shopping experience.About the JobYour primary responsibilities will include:Providing exceptional customer service, responding...