Sales and Service Representative
4 days ago
We are seeking a highly motivated and customer-focused Sales and Service Representative to join our team at Food Lion. As a key member of our front-end staff, you will play a vital role in providing exceptional customer service and creating a positive shopping experience for our customers.
Estimated Salary$45,000 - $60,000 per year, based on location and experience.
Job DescriptionIn this role, you will be responsible for providing fast, easy, flexible, and friendly service to customers through the achievement of Food Lion's customer service standards. You will assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service.
You will also perform various tasks such as:
- Smiling and providing prompt, accurate, and friendly service while engaging customers to create a positive shopping experience;
- Greeting each customer and using their name whenever possible;
- Loading groceries onto the conveyor belt and grouping cold items together;
- Checking the bottom of every cart and under all baby seats for items before completing an order;
- FOLLOWING CORRECT BAGGING PROCEDURES FOR THE CORRECT USE OF BAGS BY TYPE;
- Scanning customers' orders and handling payment transactions per standard practice;
- Avoiding personal conversations with other associates when customers are present;
- Following procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers;
- Following procedures for refunds and error correction;
- Making every attempt to maintain accurate cash control;
- Following procedures and performing overrides;
- Identifying customers needing assistance and offering to take the customer's order to their car;
- Maintaining alertness and calling for assistance when needed to service customers per service standards;
- Checking prices quickly and accurately;
- Being courteous and helpful to other associates;
- Wearing the Food Lion uniform with apron, complete with name badge, when on duty and having a neat and clean appearance;
- Retrieving shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice;
- Ensuring the work station and front end area of the store has a neat and clean presentation;
- Reporting any register malfunction to the Customer Service Manager or MOD;
- Ensuring the MVP savings center KIOSK is filled with paper and properly working;
- Adhering to all company guidelines, policies, and standard practices;
- Observing and correcting all unsafe conditions that could cause associate or customer accidents;
- Notifying QA of any cleaning issues or maintenance required on front end;
- Successfully completing computer-based training (CBT) and training aid courses;
- Performing all other duties as assigned.
To be successful in this role, you will need:
- High school graduate or equivalent preferred;
- Effective communication and customer service skills;
- Ability and willingness to learn multiple tasks and technical requirements of the job;
- Ability to perform the technical requirements of cashier and service center;
- Must meet minimum age requirements to perform specific job functions;
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
As a Sales and Service Representative at Food Lion, you will enjoy a range of benefits, including competitive pay, opportunities for career advancement, and a supportive team environment.
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