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Sales Support Specialist

2 months ago

Mishawaka, Indiana, United States Springhill Suites Mishawaka-Un Full time

Job Overview:

The Sales Coordinator plays a vital role in ensuring customer satisfaction by providing essential clerical and administrative support to the Director of Sales, Sales Managers, and Catering Manager. This position involves managing communications with guests and the hotel through the sales team, as well as engaging in light selling activities for small groups and events as directed.

Key Qualifications:

  • High School diploma or equivalent is required; college coursework in a related field is preferred. Experience in the hospitality industry is advantageous.
  • Typing speed of 55 words per minute.
  • Proficient in Microsoft operating systems, particularly OnQ and Sales Pro Enterprise.
  • Excellent communication skills, with the ability to convey information clearly.
  • Strong decision-making skills, capable of evaluating and selecting among various courses of action swiftly and accurately.
  • Ability to thrive in high-pressure situations while maintaining composure.
  • Proficient in problem-solving, with the ability to anticipate, prevent, identify, and resolve issues effectively.
  • Skilled in assimilating complex information from various sources and adapting it to meet specific needs.
  • Effective listening skills to understand and resolve concerns raised by colleagues and guests.
  • Basic understanding of financial information and arithmetic functions.

Job Responsibilities:

  • Engage with guests and associates in a friendly, attentive, and service-oriented manner.
  • Maintain regular attendance in accordance with company standards, with a flexible schedule that may include weekends and holidays.
  • Uphold high standards of personal appearance and grooming, adhering to the company dress code.
  • Comply with all company standards and regulations to promote safe and efficient hotel operations.
  • Organize and maintain sales files according to specified standards.
  • Manage Accounts Coverage Program as applicable.
  • Be aware of departmental goals and contribute to achieving or exceeding these objectives.
  • Answer incoming calls, qualify inquiries, and ensure all inquiries are handled professionally and promptly.
  • Prepare sales contracts, correspondence, reports, and other documents as required by the sales team.
  • Maintain lead logs and statistics for strategic outbound sales efforts.
  • Ensure the sales system (e.g., Delphi SalesPro) is accurate and functioning properly.
  • Assist managers with creative projects, including proposals and special events.
  • Facilitate effective communication and paper flow within the department and with other departments.
  • Manage the distribution of sales contracts and related documents to the appropriate teams.
  • Provide quotes for meeting inquiries and collaborate with sales leadership for small group arrangements.
  • Work with sales leadership to detail upcoming functions and confirm arrangements.
  • Distribute necessary documents to relevant departments regarding meetings and groups.
  • Assist clients with minor requests and complete necessary paperwork.
  • Conduct site inspections as needed.
  • Input group pickup data into the sales system and track monthly production.
  • Maintain a steady flow of thank-you letters for groups and functions.
  • Monitor and order office supplies and sales materials to ensure adequate stock.
  • Contact clients for guarantee numbers and manage related tasks.
  • Organize in-house deliveries and welcome materials as required.
  • Attend sales meetings, take minutes, and distribute them accordingly.
  • Perform additional duties related to the sales and marketing efforts of the hotel as assigned.
  • Familiarize oneself with all company sales policies and house rules.
  • Ensure associates are consistently attentive, friendly, and courteous to all guests and team members.
  • Complete any other tasks assigned by the Director of Sales specific to the property.

Property Overview:
The SpringHill Suites South Bend Mishawaka hotel offers spacious accommodations and a range of complimentary amenities, including daily breakfast and Wi-Fi. Guests can enjoy an indoor pool, fitness center, and outdoor patio, making it a preferred choice for travelers.

Company Overview:
As a leader in third-party hotel management, our portfolio includes over 1,550 hotels across various brands and locations. Our associates are dedicated to delivering exceptional service and results, thriving in a culture that inspires excellence.

Benefits:
Eligible full-time employees receive a competitive benefits package, including medical, dental, and vision coverage, paid time off, and a 401k retirement plan.