Customer Service Representative

3 days ago


Nampa, Idaho, United States City of Nampa Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at the City of Nampa. As a key member of our Recreation Department, you will be responsible for providing exceptional customer service to the public, responding to inquiries, and performing various administrative tasks.

Key Responsibilities
  • Answer incoming customer inquiries and respond to requests in a timely and professional manner.
  • Provide technical information to the public, callers, and visitors upon request or refer them to other appropriate City departments or personnel.
  • Prepare correspondence, lists, and other documents on the computer.
  • Gather, assemble, update, distribute, and/or file a variety of information, forms, records, and data as requested.
  • Assume responsibility for other duties as required or assigned.
Requirements
  • High School Graduate or General Education Degree (GED) required.
  • 1+ years of experience in Clerical/Customer Service or any combination of experience and training that provides the equivalent scope of knowledge, skills, and abilities necessary to perform the work.
  • First Aid and CPR certification required or must be able to obtain within six months of hire date.
  • Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks and the ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology.
Work Environment

The principal duties of this class are performed in a general office environment. The City of Nampa has a Drug/Alcohol-Free Workplace Policy. Any offer of employment is contingent upon passing a pre-employment drug test and background check. The City of Nampa is an equal employment opportunity employer. All applicants will be considered for employment without regard to race or any other characteristic protected by federal, state, or local laws.



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