Payment/Collection Specialist
6 days ago
In this role, you will perform cash collections activities for institutional loans, private loans, cash payment plan collections, and past-due collections for all inactive student accounts. You will also assist the Collections Supervisor in coordinating the collection efforts between the institutional loan servicers and third-party collection agencies.
Key Responsibilities:- Stay current and follow all HEOA Disclosure and Regulation Z requirements, including Truth in Lending and Consumer Financial Protection Bureau requirements applicable to collection activities.
- Responsible for outbound calls, emailing, and/or sending letters to inactive students with past due balances to obtain payments.
- Ensure the collection goals assigned are met each month and strive to exceed this goal.
- Ensure the proper number of collection activities are performed per day/week to meet account collection goals set by supervisor.
- Perform skip tracing activities in locating borrowers.
- Assist Collections Supervisor in data collections and report preparation on an on-going basis as required.
- Making outbound calls daily.
- Good skip tracing skills.
- Good knowledge of all system databases.
- Assist training of the Collection Associate.
- Pre-employment Screening
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
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