Housekeeping Operations Manager

1 week ago


Utica, New York, United States Comfort Inn of Utica Full time
About the Job

We are seeking a highly skilled and experienced Assistant Director of Housekeeping to join our team at Comfort Inn of Utica. As a key member of our housekeeping department, you will be responsible for overseeing the daily operations of our housekeeping staff, ensuring a safe and clean environment for our guests.

Key Responsibilities:
  • Supervise and motivate housekeeping employees to provide exceptional service and maintain high standards of cleanliness.
  • Inspect and monitor the daily cleaning of guest rooms and public areas to ensure compliance with company policies and brand standards.
  • Monitor and report on expenses to aid in controlling costs and ensuring adequate staff and supplies are available.
  • Respond to guest requests and concerns in a timely and professional manner.
  • Collaborate with the maintenance team to address maintenance issues and ensure a safe and accident-free environment.
  • Manage the Lost and Found Program and respond to guest inquiries.
Requirements:
  • Proven track record of successful guest service satisfaction in housekeeping scores.
  • Ability to stand and walk for long periods, lift up to 50 pounds, and work in a fast-paced environment.
  • Proficient in Rooms Management Software Systems and Windows.
  • Experience as an Assistant Executive Housekeeper or Inspector/Inspectress for a full-service or limited-service property.
  • Flexibility to work weekends, holidays, and long hours as needed.
Benefits:
  • Career opportunities and growth.
  • Recognition programs.
  • Learning and development programs.
  • Incentive Programs at selected levels of the organization.
  • Paid holidays/vacation/sick days.
  • Medical and dental insurance.
  • Retirement plans.
  • Hotel discounts nationwide for employees and immediate families.

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