Fiber Customer Support Specialist

4 days ago

Menands, New York, United States Verizon Full time
About the Role

We are seeking a highly skilled Fiber Customer Support Analyst to join our team at Verizon. As a key member of our customer support team, you will be responsible for providing exceptional technical support and customer service to our Fios customers.

Key Responsibilities
  • Answer incoming calls from customers with order inquiries and/or trouble reports.
  • Provide customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
  • Perform analysis and isolation of trouble conditions and create and sort trouble reports.
  • Utilize knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
  • Communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
  • Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
Requirements
  • Dedication to customer service excellence with amazing communication skills and a positive, professional attitude.
  • Thriving in a fast-paced work environment and enjoying helping our customers connect to the digital world.
  • Related Associate Degree or 2+ years' relevant experience.
  • Technical support call center experience.
What We Offer

We offer a competitive compensation package, including a salary range of $670.00 to $1,774.50 weekly based on a full-time schedule. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Work Environment

In this remote role, you will work from home with occasional in-person trainings and meetings. You must live within 75 miles of the current reporting location for the life of the contract.

Equal Employment Opportunity

We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger.

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