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Night Operations Specialist

2 months ago

Waco, Texas, United States Integral HospitalitySolutions Full time

Position Overview:

Integral Hospitality Solutions is looking for a dedicated Front Desk/Night Audit professional to join our team. In this role, you will be responsible for ensuring a seamless experience for our guests while identifying opportunities for operational enhancements.

Key Responsibilities:

  • Register guests and allocate rooms efficiently.
  • Verify and manage phone and online bookings.
  • Address guest inquiries, requests, and concerns promptly.
  • Process payments from guests upon departure.
  • Maintain accurate records of room occupancy and guest details.
  • Relay important guest information to relevant departments.
  • Conduct overnight audits and generate reports as needed.

Qualifications:

  • Experience in customer service or front desk operations is preferred.
  • Proven ability to establish rapport with guests.
  • Strong organizational capabilities.
  • Exceptional written and verbal communication skills.

This role is vital in providing excellent service and ensuring the smooth operation of our hospitality services.