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Patient Services Associate

2 months ago

Villa Rica, Georgia, United States Tanner Health System Full time

Job Overview

The Patient Access Representative plays a crucial role in ensuring a seamless and efficient patient intake experience. This position is responsible for managing the pre-registration and registration processes, verifying insurance and precertification, completing necessary documentation, collecting payments at the point of service, and reviewing work outputs. The role may involve various tasks across multiple locations within the healthcare system, including call center duties, direct patient interactions, and bedside assistance.

Educational Requirements:

A High School Diploma or GED is required.

Key Qualifications:

- Strong public relations skills with a professional demeanor, even in challenging situations.

- Effective communication abilities to foster positive relationships with colleagues, medical staff, patients, and their families, as well as third-party payers.

- Capacity for independent decision-making, emotional intelligence, and sound judgment.

- Previous customer service experience is preferred, along with familiarity with ICD-9 and CPT-4 coding techniques and medical terminology.

- Ability to collaborate effectively in a team-oriented environment.

- Proficiency in comprehending and applying a wide range of operational procedures.

- Strong organizational skills to optimize time management, productivity, and patient flow.

- Capability to perform well under pressure in a fast-paced setting with frequent interruptions.

- Competence in using computer systems efficiently.

- Clear and accurate written communication skills.

- Flexibility in availability to work varied hours and days, including potential shifts outside of standard routines based on departmental needs.

- Some college coursework is preferred.

Shift Details:

This role requires part-time hours during the week on the first shift, with weekend rotations as necessary. Work hours may vary according to departmental requirements, and responsibilities include patient registration in the emergency room and reception for incoming patients, as well as potential after-hours and weekend outpatient duties.