Nighttime Operations Manager
2 weeks ago
We are seeking a highly motivated and experienced Shift Leader to join our team at Insomnia Cookies in Boston, MA.
Job Summary
The Shift Leader will be responsible for leading the cookie crew team during their shift, providing exceptional customer service, and maintaining store operations. This is an excellent opportunity to grow your leadership skills and work in a fun, dynamic environment.
About Us
Insomnia Cookies was founded in 2003 by Seth Berkowitz, a college student with a passion for cookies. Today, we have over 300 stores globally and continue to innovate and grow. Our mission is to provide warm, delicious cookies to our customers all day and late into the night.
Responsibilities
- Lead the cookie crew team during their shift, prioritizing tasks and delegating responsibilities as needed
- Provide exceptional customer service, ensuring a positive experience for all guests
- Maintain store operations, including cash handling and deposits, cleaning, and inventory management
- Support store leadership by communicating pertinent information, monitoring production efficiency, and assisting in training and coaching team members
Requirements
- At least 1 year of working experience in a customer service-focused role
- Point of Sales systems experience
- Outstanding communication, time management, and people skills
- Ability to lift up to 40 lbs
- Legally eligible to work in the United States
- Must be 18 years or older to be employed
Benefits
- Flexible part-time work schedules
- Pay-on-Demand (daily earnings)
- Paid vacation and sick time off
- Interactive training & mentorship
- Pet insurance for your furry loved ones
- Job stability with a rapidly growing company
- Achievable growth/promotion opportunities
- Employee discount and FREE cookies with every shift
Estimated Salary: $45,000 - $55,000 per year, depending on experience and qualifications.
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