Quality Assurance Manager

1 week ago


Rock Island, Illinois, United States Liberty Diversified International Full time
Job Summary

We are seeking a highly skilled Quality Assurance Manager to lead our quality process design at a site or series of sites. The ideal candidate will have a strong background in quality assurance, quality control, and supervisory experience.

Key Responsibilities
  • Maximize first pass quality through the creation of processes, policies, SOPs, and standard work.
  • Establish standards, expectations, and final release parameters for quality verifications.
  • Ensure that training is developed and deployed to build quality knowledge and capability.
  • Oversee customer compliant intake, analysis, and resolution processes.
  • Assign CAPAs to internal process owners based on requirements and assist in development of short, mid, and long-term solutions to customer CAPA requests.
  • Drive quality continuous improvement; analyze top complaint reason codes from customers, present information and findings to leadership, and develop strategies that leverage small work groups to improve current conditions.
Requirements
  • Bachelor's degree in supply chain, quality, engineering, management, or related social sciences fields.
  • 5+ years quality assurance, quality control, supervisory, or manufacturing experience.
  • Previous demonstrated experience with root cause or multi-causal analysis.
  • Previous manufacturing experience.
  • 2+ years of experience managing customer interactions, gathering, and relaying technical information.
  • Advanced experience with Microsoft Office suite.
  • Demonstrated problem-solving, detail orientation, organization, communication, and independent work experience.
About Our Company

Liberty Diversified International is a privately held company employing over 1,900 individuals across our manufacturing facilities, production facilities, and core business operations in multiple locations.

We operate in the core markets of paper, packaging, workplace products, corrugated plastics, and building products.

Our values – Caring, Innovation, Trust, and Excellence – have guided our day-to-day activities since 1918.



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