Tow Fleet Coordinator

• Job Summary
• IAA, an RB Global, Inc. company, is seeking a highly organized Tow Fleet Coordinator to manage our towing resources and optimize vehicle pickups and deliveries.
• The ideal candidate will embody our "will to win" and "team player" values by providing outstanding customer service to our towing partners.
• The Tow Fleet Coordinator will play a crucial part in IAA's business and branch growth by managing tow truck resources, assigning work, and coordinating with towers to ensure on-time performance and optimal productivity.
• Key Responsibilities
• Manage tow truck resources and assign work in an efficient manner to achieve on-time performance and optimize tow truck productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources.
• Recruit new towers to build tow networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress and make necessary adjustments to ensure timely performance.
• Review driver records to ensure completeness and accuracy and take corrective action as needed.
• Communicate driver problems or potential problems to the management team.
• Establish and maintain good, positive working relations with all tow drivers.
• Requirements
• HS Diploma is preferred, but equivalent work experience is great too.
• Bilingual English/Spanish, or professional working proficiency in Spanish preferred.
• 1 year of related or transferable experience.
• Strong organizational skills and attention to detail.
• Strong judgment and decision-making skills.
• Positive, professional demeanor.
• Excellent verbal communication skills.
• Ability to function well as part of a team.
• Comfortable with technology and proficient in MS Office.
• What We Offer
• A competitive salary range of $19.00 to $23.00 per hour for Washington residents.
• A comprehensive benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.
• An opportunity to work with a global marketplace for insights, services, and transaction solutions for commercial assets and vehicles.

About IAA, an RB Global, Inc. company:

IAA, an RB Global, Inc. company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles.

IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience.

IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time, and delivering the highest economic returns.