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Business Operations Analyst

2 months ago

Arlington, Virginia, United States The Health Management Academy Full time
About The AcademyThe Health Management Academy is a dynamic organization that brings together health system leaders and innovators to address industry challenges and opportunities. Our mission is to cultivate peer networks, understand strategic trends, establish pragmatic partnerships, and develop next-generation leaders.

Job SummaryThe Business Analyst plays a critical role in providing critical reporting needs for internal staff, particularly the Executive Leadership Team. This position requires a detail-oriented and analytical individual capable of managing large amounts of data, conducting in-depth analyses, and presenting findings in an easily digestible format. The ideal candidate will guide business decisions across the firm by providing timely and accurate data related to sales, account management, and marketing data primarily pulled from Salesforce.

Key Responsibilities
  • Monthly data management, including checks on and corrections to Opportunity, Subscription, Account, and Contact data
  • Develop and maintain weekly, monthly, and quarterly reports and dashboards using Salesforce, including reports on key performance indicators and departmental campaigns
  • Tracking weekly changes in key Commercial metrics
  • Assisting with contract booking questions and crediting
  • Ad hoc analysis to support the Member Development Department and Executive Leadership Team needs and requests
  • Collaborating with key stakeholders across the firm to ensure data and reporting accuracy
  • Creating and managing firm resources and reference guides
  • Providing feedback on operational efficiencies and identifying areas for improvement

Requirements
  • Bachelor's Degree in Business Administration, Statistics, or a related field from an accredited college or university
  • 2+ years of experience in sales operations or a related function
  • Experience using Salesforce is required
  • Proficient in data analysis tools such as Excel, SQL, or Tableau
  • Excellent communication and presentation skills
  • Attention to detail and strong analytical skills
  • Ability to work in a fast-paced environment and manage multiple on-going projects and priorities

Preferred Qualifications
  • Knowledge of Salesforce reporting, dashboarding, and system design
  • Proficient in advanced Excel functions including advanced formulas, data visualization, and data analysis
  • Ability to work in a fast-paced environment working with tight deadlines
  • Ability to create, implement, or improve firm processes and procedures to ensure efficient and effective data management

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, and distance vision, and the ability to work with screens or monitors for prolonged periods of time. This position is primarily a sedentary job where the team member will be seated for the majority of the day.

Notice of Equal Opportunity EmploymentThe Health Management Academy is committed to providing equal employment opportunity to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, THMA will provide reasonable accommodations for qualified individuals with disabilities. THMA's goal is for our people to reflect the communities in which we live and serve and to ensure representation of women, people of color, veterans and individuals with disabilities in our organization.

CompensationPay starting from 80k and up based upon experience per year plus benefits