Helping Hands in Financial Services

5 days ago


Lincoln, Nebraska, United States Fidelity Investments Full time

We are seeking a dedicated and empathetic Customer Service Representative to join our team at Fidelity Investments. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and professional manner.

The ideal candidate will have a strong passion for helping people and delivering outstanding customer experiences. You will be required to possess excellent communication skills, both verbal and written, as well as the ability to work effectively in a fast-paced environment.

As a Customer Service Representative, you will play a critical role in ensuring that our clients receive the highest level of service and support. This includes responding to customer inquiries via phone, email, or chat, resolving issues promptly, and escalating complex problems to senior team members when necessary.

You will also be expected to maintain accurate records of customer interactions, including notes and follow-up actions. Additionally, you may be required to participate in training programs and attend meetings to stay up-to-date on product knowledge and company initiatives.

To succeed in this role, you should be able to work independently with minimal supervision, demonstrate a high level of professionalism and integrity, and adhere to all company policies and procedures.

In return for your hard work and dedication, we offer a competitive salary of $43,000 per year, plus benefits such as health insurance, retirement plans, and paid time off. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

About Fidelity Investments

Fidelity Investments is a leading financial services firm that provides investment products, retirement services, and brokerage accounts to individuals and institutions. We are committed to helping our clients achieve their financial goals through innovative solutions and exceptional customer service.

At Fidelity, we value honesty, integrity, and teamwork above all else. Our diverse and inclusive workplace culture fosters creativity, collaboration, and continuous learning. We strive to create an environment where everyone feels valued, respected, and empowered to make a meaningful impact.

If you are looking for a challenging and rewarding career opportunity in customer service, we invite you to explore this position further and discover how you can contribute to our mission of building stronger relationships between our clients and their finances.



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