Overhead Crane Service Specialist
1 week ago
Ace Industries, Inc. is one of the largest and most diversified overhead crane and hoist distribution, manufacturing, and service companies in the United States.
We are proud to provide thousands of material handling products to a nationwide customer base through our e-commerce site, technical resources, and fully stocked warehouses, service centers, and sales offices in 25 different locations.
Job DescriptionThis Service Coordinator role is critical in providing support to other Ace team members and our customers by managing all personnel and administrative aspects of our branches' overhead crane service work.
You will collaborate with Ace technicians and other team members on customer work requests, evaluate and make recommendations regarding required repairs or inspections, and build and maintain customer confidence by maintaining good response times and informing customers of problems.
Essential Duties- Maintains rapport with customers by examining work requests, identifying solutions, suggesting improved methods and techniques
- Builds and maintains customer confidence by maintaining good response times, informing customer of problems, and completing work in a timely manner
- Review reports for grammar errors, regulation accuracy, and other crucial info
This is a light physical work role that requires sitting for long periods. The work environment is an indoor office setting.
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