Sales Support Specialist

3 weeks ago

Kannapolis, North Carolina, United States Kontek Industries Full time

About the Role

Kontek Industries is seeking a highly organized and detail-oriented Sales Support Specialist to join our dynamic sales team. As a full-time, in-office team member, you will provide vital administrative and sales support to ensure the smooth functioning of the sales process.

Key Responsibilities

  • Provide timely and effective support to the sales team by preparing sales documents such as quotes, proposals, and contracts.
  • Assist in the management and processing of sales orders, ensuring accuracy and timely submission.
  • Coordinate with cross-functional teams, including marketing, logistics, and customer service, to ensure seamless communication and follow-up on orders.
  • Maintain accurate records of sales activities, customer interactions, and orders within the company's CRM system.

Customer Communication

  • Serve as the primary point of contact for incoming sales inquiries, providing prompt responses and directing inquiries to the appropriate sales representatives.
  • Assist customers with product information, pricing, availability, and order status updates.
  • Address customer concerns and escalate issues to the appropriate team members to ensure customer satisfaction.

Order Processing & Fulfillment

  • Work closely with the sales team to manage the entire order cycle, from initial customer inquiry to order fulfillment and delivery.
  • Coordinate with the warehouse, shipping, and operations teams to ensure orders are processed efficiently and meet customer expectations.
  • Track and monitor the progress of sales orders, resolving any issues related to order fulfillment, shipping delays, or product discrepancies.

CRM & Data Management

  • Update and maintain customer information, leads, and opportunities in the CRM system to ensure data accuracy.
  • Generate reports on sales activities, pipeline progress, and key performance metrics for management review.
  • Analyze customer trends, order histories, and feedback to provide insights for future sales strategies.

Requirements

  • Bachelor's degree in Business, Marketing, or a related field preferred.
  • 2+ years of experience in a sales support, inside sales, or administrative role within a sales department.
  • Proficiency with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a collaborative sales team.

Key Competencies

  • Customer-focused with a strong sense of urgency and problem-solving skills.
  • Highly organized and able to work in a fast-paced environment with strict deadlines.
  • Ability to handle sensitive information and maintain confidentiality.
  • Team player with excellent interpersonal skills and a positive attitude.

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