Automotive Quality Assurance Specialist

4 weeks ago


Reston, Virginia, United States HCLTech Full time

Key Responsibilities:

As an Automotive Quality Assurance Specialist at HCLTech, you will be responsible for performing transaction monitoring of select processes, recording and consolidating QC scores, and identifying root causes. You will also conduct coaching and feedback sessions, record CAPA, and participate in calibration sessions.

Requirements:

  • 4+ years of experience in QA with similar projects in Automotive software support, customer service
  • Proficiency in Automotive hardware and software systems with its functionality, Automotive Diagnostics & Troubleshooting
  • Good understanding of Diagnostic Trouble Codes (DTC), symptom codes, wiring diagrams
  • Experience in handling complaints, driven to deliver an excellent customer experience through resolutions and adherence to response times
  • Experience in working and managing communications with multiple cross-functional teams/stakeholders

Education:

Any Graduate (3-4 years course)



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