Banking Associate
4 weeks ago
The Banking Associate will work in a TD Store location and play a key role in delivering exceptional customer experiences while processing everyday banking transactions with accuracy and efficiency. This role involves educating customers on TD's products and services or referring them to a partner for specialized solutions.
Key Responsibilities
Execute TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store
Perform customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary
Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
Requirements
High school diploma or GED
6 months work-related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
Ability to work during operating hours to include weekends, evenings, holidays as scheduled
Demonstrated Customer Service skills preferred
Strong organizational skills
Detail-oriented
Ability to function in a fast-paced and changing environment
Excellent communication skills with ability to be concise, clear and consistent
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