Client Support Specialist
2 weeks ago
Position Overview:
InteLogix Corporation is on the lookout for a dedicated Client Support Specialist to become an integral part of our team. In this position, you will serve as the initial contact for our clients, offering assistance, resolving challenges, and ensuring a seamless experience. The ideal candidate will possess outstanding communication skills, strong problem-solving capabilities, and a commitment to customer satisfaction.
About Us:
At InteLogix Corporation, we believe that with the right support, individuals and clients can achieve remarkable progress. For over 65 years, we have been a trusted partner for a diverse range of clients, delivering comprehensive contact center solutions. With a workforce of over 7,000 employees across the Americas and the Philippines, we strive to enhance lives; we engage, listen, and address consumer concerns with empathy and innovation.
Role Responsibilities:
If you enjoy solving problems and engaging with individuals from various locations, this role is tailored for you.
As a Client Support Specialist, you will be a creative problem solver, results-driven, and an empathetic partner who connects, navigates, influences, and provides effective solutions.
- Are you enthusiastic and possess an engaging personality?
- Are you motivated to achieve effective outcomes while delivering exceptional client service?
- Do you have excellent communication skills?
What We Offer:
- Comprehensive Training
- Medical, Dental, and Vision Coverage
- Paid Time Off
- Employee Discounts
- Full-time, non-seasonal employment
- Opportunities for Career Advancement
- Early access to earned wages through PayActiv
- Access up to 50% of earned wages (capped at $500 per pay period)
- Compensation: Up to $13.00/hour, based on role responsibilities, experience, location, and other job-related factors
Key Responsibilities:
- Act as the primary contact for clients via phone
- Deliver exceptional client service by addressing inquiries, resolving complaints, and guiding clients through solutions
- Maintain a comprehensive understanding of products, services, and policies to assist clients effectively
- Document client interactions and transactions accurately across all platforms
- Collaborate with other departments to resolve client issues and escalate complex problems as needed
- Aim to exceed client satisfaction goals and performance metrics
- Continuously seek opportunities to enhance the client experience and streamline processes
- Stay informed about product knowledge and industry trends to better assist clients
- Ability to work within defined operational hours with flexibility required on weekends and holidays
- Operational Hours: Monday - Friday: 8:00 a.m. - 11:00 p.m.; Saturday: 3:30 p.m. - 11:00 p.m.; Training (2 weeks): M-F 8:00 a.m. - 4:30 p.m.
Candidate Qualifications:
- Must be at least 18 years of age
- High School Diploma or equivalent
- Ability to remain focused on the phone throughout your shift with minimal distractions and constant sedentary work
- Proficient in computer/technology skills with the ability to operate multiple windows and tabs while providing Best-In-Class Client Experience
- Excellent attendance record to ensure availability for our clients
All job offers are contingent upon successful completion of a drug screening and background check.
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