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Patient Care Assistant
2 months ago
Job Type:
Regular
Time Type:
Full time
Work Shift:
Day
FLSA Status:
Non-Exempt
Joining the dedicated team at Herrick House means you are contributing to the well-being of individuals in our community.
Important Details:
Bonuses are disbursed in increments at specified intervals.
Eligibility requires that you are a new employee or a returning employee after a specified period.
Employees must maintain good standing to qualify for the bonus at the time of disbursement. All bonuses are subject to applicable taxes and may change at any time.Job Summary:
The Clinical Support Specialist at Herrick House reports to the Audiology Director. This role provides essential technical and administrative assistance to the clinical audiology team and their patients. It involves significant interaction with patients, the public, and medical personnel. This is an entry-level position with opportunities for advancement.
Essential Responsibilities:
Support the delivery of patient care as directed by the supervising Audiologist.
Oversee inventory management of supplies and clinic equipment. Order, receive, and prepare hearing aids and related technologies for patient use. Conduct data entry for billing and inventory management.
Welcome patients and visitors courteously, demonstrating respect and privacy. Act as a central communication hub in patient care delivery by being responsive and accessible. Provide accurate information and follow up to ensure all needs are met.
Handle appointment scheduling, data entry, chart preparation, scanning, and other clerical tasks as needed.
Assist in preparing patients for tests and support Audiologists during various assessments.
Maintain a clean and inviting reception area. Ensure clear signage and information display in the reception area. Monitor audio or visual elements for appropriate settings to create a calming environment. Contact relevant departments for repairs or services and ensure follow-through.
Safeguard Patient Health Information (PHI) for treatment, payment, and operations purposes only.
PHI is shared solely with individuals directly involved in the patient's care. No other parties may access or discuss a patient's personal health information without consent.Implement patient safety practices to mitigate risks of harm. Report any adverse events or near misses to the Risk Management Department promptly.
Required Qualifications:
High School diploma or GED required. A Bachelor's degree in Communication Disorders is preferred.
3-5 years of relevant administrative experience required.
Experience in patient care and/or hearing aids is essential.
Proficient in Microsoft applications including Outlook, Word, Excel, PowerPoint, or Access, with the ability to produce complex documents and maintain databases.
Preferred Qualifications:
Strong data entry capabilities.
Competencies:
Decision Making:
Ability to make decisions guided by general instructions and practices, requiring some interpretation. May recommend solutions for moderate complexity problems.
Problem Solving:
Ability to address varied problems requiring analysis or interpretation based on direct observation and knowledge.
Independence of Action:
Ability to follow established procedures and set priorities within general guidelines. Seeks assistance when faced with challenging situations. Supervisor/manager monitors work progress.
Written Communications:
Ability to communicate clearly and effectively in written English with internal and external stakeholders.
Oral Communications:
Ability to understand and converse in English effectively with medical center staff, patients, families, and external customers.
Knowledge:
Ability to demonstrate comprehensive knowledge of standard concepts, practices, procedures, and policies, applying them in various situations.
Team Work:
Ability to collaborate effectively in small teams to enhance operations by offering ideas, identifying issues, and respecting team members.
Customer Service:
Ability to deliver high-quality customer service to patients, visitors, staff, and external customers in a professional and respectful manner, utilizing active listening and problem-solving skills. Ability to remain composed in stressful situations.
Physical Nature of the Job:
Medium work:
Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently. The role is physically demanding, requiring the employee to stand and/or move around for the majority of their shift.
As a healthcare organization, we are committed to safeguarding the health of our patients, colleagues, and communities.
Herrick House requires all staff to be vaccinated against influenza and COVID-19 as a condition of employment.
Learn more about this requirement. Together, we can make a significant impact on the lives of those we serve. Equal Opportunity Employer/Veterans/Disabled#J-18808-Ljbffr
